My research focuses on what makes modern work challenging. In particular, I conduct work to support jobs that require coping with complexity, managing multiple competing goals, navigating uncertainty, and handling time pressure in technology mediated worlds or across human-machine teams.
I use a variety of efficient and comprehensive techniques to develop clear understandings for the context of a given work situation, then provide actionable design guidance to collaboratively create software that provides a cognitive aid to support human performance, minimize cognitive overhead, and integrate smoothly into everyday operations.
I have extensive experience in qualitative research methods, working on fast iteration user research focused initiative in addition to multi-year, more complex projects. I employ a wide range of systems design methods and techniques to support human performance drawn from the fields of decision-making, human factors, cognitive systems engineering, design, sociology, and systems safety. I have led project teams across a variety of domains in the identification of work systems and user issues and translated those findings into actionable software design and systems improvement guidance.
