Covid Resilience series
Covid Resilience series · Jan 1 2021
I served as an editor and author for a number of articles concerning COVID resilience, including Continuous Learning as a Tool for Adaptation, Designing & Managing for Resilience, Adaptive Frontline Incident Response: Human-Centered Incident Management, Shifting Modes: Creating a Program to Support Sustained Resilience, Meeting the Challenges of Disrupted Operations: Sustained Adaptability for Organizational Resilience.Read more
Meeting the Challenges of Disrupted Operations
Sustained Adaptability for Organizational Resilience · Dec 31 2020
Specifically, in this article we will look at what an organization can do structurally - through organizational design, tooling, work practices and procedures - during (and prior to) a surprising and disruptive event that establishes the conditions that help engineering teams adapt in practice and in real time as the disruptive event occurs. Organizations can create the conditions for adaptation through how they structure the system of work surrounding individuals and teams - in doing so, they either expand or constrain the potential for safe adaptation. We’ll explore an example of this by looking at two typically independent performance improvement initiatives - incident analysis and chaos engineering - that, when integrated both improve system performance, in addition to improving the capacity of individuals within the organization to recognize and cope with problems in real time.Read more
Designing & Managing for Resilience
InfoQ · Dec 8 2020
Given the scale, complexity, and speed modern IT systems operate at, surprises are an inevitable part of managing digital infrastructure. Ongoing innovation, changes in company priorities and introducing new technology into the stack means that engineers who work on continuously available services are in a constant state of learning and adapting. Because of this, well-calibrated […]
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Managing the Hidden Costs of Coordination
Association for Computing Machinery - Queue · Jan 1 2020
Diverse players are engaged when IT systems run at speed and scale. This becomes immediately apparent when the service is disrupted. Those whose work depends on the system functioning, both directly and indirectly, are compelled to get involved either to help with resolution or to seek more information so they can adjust their goals and priorities to account for the degraded (or absent) service.Read more
Nurses’ perceptions of hazards to patient safety in the intensive care units during a nursing staff shortage
International Journal of Healthcare · Nov 1 2019
An initial focus group was used to explore nurses’ sense of, and experiences with, hazards affecting patient safety in daily care. This data aided in developing a structured questionnaire to survey ICU nurses.Read more