Managing the Hidden Costs of Coordination
Association for Computing Machinery - Queue · Jan 1 2020
Diverse players are engaged when IT systems run at speed and scale. This becomes immediately apparent when the service is disrupted. Those whose work depends on the system functioning, both directly and indirectly, are compelled to get involved either to help with resolution or to seek more information so they can adjust their goals and priorities to account for the degraded (or absent) service.Read more
Nurses’ perceptions of hazards to patient safety in the intensive care units during a nursing staff shortage
International Journal of Healthcare · Nov 1 2019
An initial focus group was used to explore nurses’ sense of, and experiences with, hazards affecting patient safety in daily care. This data aided in developing a structured questionnaire to survey ICU nurses.Read more
Human Performance in uncertain environments: What makes avalanche forecasting hard?
The Avalanche Review · Apr 1 2019
This article will describe the conditions that makes snow safety difficult while drawing comparisons to highly skilled practice in other high risk/high consequence domains and then make a pitch for using this perspective to explore some useful avenues for making progress on accident prevention.Read more
Transdisciplinary Co-Design to Envision the Needs of the Intensive Care Unit of the Future
Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care · Mar 1 2019
Healthcare research can be challenging. In a complex, detail rich and dynamic environment like an intensive care unit it is easy for outside observers to miss important nuances to how healthcare personnel manage the demands of their work.Read more
Sensemaking in the snow: The cognitive work of avalanche forecasting
International Snow Science Workshop · Oct 1 2018
This study examines the formal descriptions of how work is conducted in a Canadian ski operation and the ‘as practiced' cognitive strategies employed by expert practitioners to success-fully manage avalanche hazards in practice within a complex and changing mountain environment.Read more